The world’s changing faster, and our ability to respond depends on our ability to adapt. It’s become clear that what will make the difference for organizations will be the ability to make decisions quickly in the face of increasing ambiguity. And I think the answer is mental models.
My point is fairly simple: I believe that what will make a difference to the success of organizations will not be the ability to recite facts, but instead the ability to determine courses of action in uncertain situations. Trouble-shooting, new product design, strategy, all are areas where you don’t know the answer when you start, but you have to make choices. Rote information and well-defined decisions will eventually be automated, but making creative decisions will remain the human strong suit for the foreseeable future.